Refund policy

Thank you for shopping at TrunkForDer. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted for purchases made through TrunkForDer.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Items must include original tags and packaging where applicable
  • Proof of purchase or order confirmation may be required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale
  • Gift cards
  • Personalized or custom-made products
  • Items damaged through misuse or improper care

For hygiene reasons, worn or washed clothing and caps cannot be returned.

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing times may vary depending on your payment provider
  • Shipping costs are generally non-refundable unless the item arrived damaged or incorrect

Exchanges

We may offer exchanges for:

  • Wrong item received
  • Defective or damaged products
  • Incorrect size, subject to availability

Exchange requests must be made within the return period.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please notify us promptly with clear photos of the issue and packaging.

We will review the issue and work to provide a replacement, exchange, or refund where appropriate.

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The item was defective
  • The wrong item was shipped
  • The item arrived damaged

We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of returned items.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card provider or bank, as processing times can vary
  3. If the issue continues, contact your payment provider for assistance

Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon posting to the Site.

Acceptance of Policy

By making a purchase from TrunkForDer, you acknowledge and agree to this Return & Refund Policy.